Viber support representative will be responsible for keeping Viber users happy and loyal by providing efficient response to the worldwide Viber community queries.
- Provide fast and professional off-line (Email,live-chat) response to users issues;
- Maintain high level of users satisfaction;
- Update the support knowledge base by creating technical articles;
- Identify and report on trends, repeated issues and urgent bugs.
- A problem solver with an innate sense of curiosity and passionate about helping people proficient in English at either native or professional level;
- Enthusiastic smartphone user (Active Viber user – a major advantage);
- Microsoft or Mac OS’s savvy;
- Willingness to participate in a 24/7 rotating roster which predominately includes after hours shift;
- Attention to details;
- Team player;
- Experience in customer support or customer service will be a plus;
- Unique loyalty program;
- Medical insurance;
- Cozy office near the metro station "Nemiga" (WFH during pandemic times);
- Comfortable working places;
- Individual approach in all matters;
- Democratic management.